Apr 28, · Effective listening skills involve a person paying full attention to the speaker, and having the ability to ignore all eternal distractions. The inability to give your full, undivided attention to the speaker can be disrespectful and may send the message Good listening skills make workers more productive. The ability to listen carefully will allow employees to better understand assignments and what is expected of them; build rapport with co-workers, bosses, and clients; show support; work better in a team-based environment; resolve problems with customers, co-workers, and bosses; answer questions; and find underlying meanings in what others say Jan 01, · In the workplace, employees who practice listening in an effective manner, perform better at their respective duties. “For example, when a group of adults were asked to identify the most important on-the-job communication skills, listening ranked at the
Active Listening Skills Essay - Words
Listening is an important element in the process of communication. Communication is basically about sending and receiving information. The most basic thing in communicating is ensuring the right message is received exactly as intended. Both sender and receiver have to take proactive measures to ensure they send and receive the right messages. People use different media to communicate.
However, whether on the telephone or any other media, I am personally convinced that listening is necessary for any two people to understand each other. This is a reflective paper in which I am going to share views on the importance of listening in communication, barriers to listening, and strategies of perfecting listening skills.
When it comes to business, getting exactly what the client, customer or supervisor is saying is very poignant, essay on listening skills.
It is only through listening and getting the information right that one can respond appropriately. Relationships are built on reciprocity in communication. A true interpersonal relationship is one in which people react and respond to each other appropriately. Therefore, listening is important in personal communication, for success at work and in building interpersonal relationships Battell,p. Language use could be very intriguing if one took the time to think about words and their usage.
I realize that due to equivocal qualities of given words; one can say one thing and mean completely a different thing. Unless the context of words is well understood, words can seriously affect communication. Apart from equivocal words, there are words with similar sounds, e. I had a cousin who had many fights with his dad due to mishearing the words used. Uncle would send him for the gardener, and my cousin would come back with a kitten.
The issue was not with his ears; my cousin was just hyperactive and never listened enough. Due to not listening keenly, he would often respond wrongly, essay on listening skills, and people around him interpreted it for mischief. However, he was a simple obedient boy who just had too many things going at every one given time.
Good interpersonal relationships are built on effective listening to each other. Sometimes, a relationship can go on for years simply because one of the parties is a good listener. The moment he or she also chooses to give up on listening, essay on listening skills, such relationships end, essay on listening skills. I once had a very close friend.
To this, I would retort with more angry words to the effect that I listen but cannot entertain crap in the name of listening. This friendship died years back but going through literature on listening; I have learned a lot that would have made my time with the friend even more awesome. I realize that most arguments between us resulted from lack of effective listening on my part. My friend was somehow submissive, and I now notice that the relationship worked only as long as she was submissive and essay on listening skills in all my crap.
I never listened to her seriously because whenever she would raise a concern, I always had a hand-offish response ready. Therefore, we were in a friendship but, in essence, I did not relate to her. I simply never gave a chance to her perspective. I was always the one with plans, and she only followed and supported me.
This kind of arrangement fed my ego and made me feel like the controller of sorts. Having learned from the described cases, I realize how critical listening is in families, marriages and at the workplace. Listening to each other at the workplace is crucial for several reasons.
The people we meet at the workplace come from very different backgrounds. Their way of self-expression or generally how they speak may be somehow different from what we are used to. Organizations are about customer delight to make profits. Customer delight is built on internal synergy in the organization, essay on listening skills. Internal synergy is only achieved through good communication among employees, essay on listening skills.
Successful companies know how to rally their employees into powerful teams that deliver on organizational objectives. At the heart of any effort at rallying people is persuasion. Persuasion requires recognition of specific needs that information should address. For managers to understand employees under them, they have to learn to listen Adair,p.
Some employees may be good at technical work but very poor when it comes to self-expression; only patient listening can help such employees to tell exactly what they want or need. Through essay on listening skills listening to employees, essay on listening skills, managers can create programs that optimize the usage of human resource in the organization.
Apart from internal synergy, successful organizations are those that manage to form lasting relations with customers, suppliers and other partners Adair,p. Once again, to connect with a customer, one has to identify the real need of the customer. I once witnessed a very amusing case in a certain customer care center. I entered the care center, and one customer care agent was in a heated essay on listening skills with an enraged customer.
Realizing, he was not going to find the help he needed; the customer made to leave. But then some other customer agent motioned to the customer to go to his desk. I also smiled knowing too well what had happened.
In my opinion, essay on listening skills, the first customer care agent did not listen to the customer and did not identify where the problem was. If the customer had gone with the unresolved problem, most likely he would have switched product providers or badmouthed the company. Essay on listening skills are two major categories of barriers to effective listening, i. While writing about effective listening, essay on listening skills, I thought seriously about my interaction with friends.
I notice that some of my friends are better listeners than others. I also notice that in some instances I have been a better listener than others.
Thinking about it all, I tend to think that personal insecurities are the biggest inhibitor to effective listening. In most cases, we argue with our friends because we want to prove that our point of view is right Brown, essay on listening skills, On their part, they also argue vehemently, because they want to prove that their point of view is right. On close inspection, it is clear that arguments are often not about the rightness of view per se but something to do with me as a person is right, essay on listening skills.
It is very interesting to be a bystander in a heated debate. In often cases, the heat is not about essay on listening skills rightness of views or ideas but the people themselves; they desire to appear superior or more right in themselves. The second barrier to effective listening is distractions. In the world of today, people want to do a hundred things at the same time. They are sharing serious issues with a friend while at the same time they are fully concentrated on a computer game or busy chatting on facebook or some other social network.
Multitasking is a good skill, but it has to be managed properly. The environment matters a lot when it essay on listening skills to listening. If two people have to talk seriously, a noisy environment will bar proper communication. There are two major barriers to effective listening i. Essay on listening skills, although it is often assumed that only the receiver should listen, effective listening should be mutual between sender and receiver.
As indicated, personal insecurities and desire to win arguments often make individuals focus on what they are saying and forget what the other party is saying. In actual sense, even before someone completes explaining what he or she is saying, essay on listening skills, the other will already be busy formulating his or her next line of attack.
In arguments with friends, I have often found myself very frustrated. And in some other cases, after a real heated argument, I find myself laughing when it is all over. Post-argument analysis often reveals that each of us had his or her position.
We both tried to help each other see a point and how right it is. Along the way, there was excruciating evidence showing that either all positions are right or one is more right than the other, essay on listening skills, but we all hold our ground because of deep-seated desire to be the right one; to win. From the communication literature, I have read, it is clear that interpersonal interactions should not be about winning and losing.
Rather, they are opportunities for mutual improvement through learning from one another. Even in situations when one is outrightly wrong, and the other is outrightly right, the one with the right perspective should be able to learn from essay on listening skills wrongness of the other Cohen,p.
Communication should be about persuading others while at the same essay on listening skills giving them a chance to persuade you.
Therefore, the right disposition should be assertiveness and humility as opposed to aggressiveness essay on listening skills boisterousness. This approach to communication is well illustrated in the process of bargaining in business. There are people who approach negotiating or bargaining in business as aggressors while others approach the process as consensus seekers Cohen,p.
The two approaches merit in given situations. However, cohesive seeking negotiations or bargaining helps build more long term relationships. A cohesive approach means that both parties state their terms and they amicably, on a win-win basis, seek the position that is mutually satisfying. Whenever any party adopts a defensive position, the chances of listening to each other become compromised.
Effective listening requires that the parties be interested in essay on listening skills the other is saying.
When something is interesting, e. Therefore, if we are truly interested in what others have to say to us, we have to switch off everything else and focus, essay on listening skills. By doing this, we are more likely to hear exactly what they have to say to us and even note how they say it. Concentration is a very important element in listening.
The purpose of listening is to get what the other means; as he or she says it. This can only be achieved through proper preparation to concentrate and listen.
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, time: 43:01Effective Listening - Words | Essay Example
Oct 18, · Lastly, listening skills are imperative in developing and maintaining relationships among people. Listening skills are usually verbal and non-verbal and they are used by individuals to communicate and create relationships among them. The listening skills usually bring in classes of people thus a creation of peer groups among people Listening Skill. Listening is a creative process and is more than merely hearing blogger.coming requires not just hearing but thinking, as well as a good deal of interest and information which both speaker and listener must have in blogger.comng and listening entail three components: the speaker, the listener, and the meaning to be shared; speaker, listener, and meaning form a unique triangle (King, , p. Jan 01, · In the workplace, employees who practice listening in an effective manner, perform better at their respective duties. “For example, when a group of adults were asked to identify the most important on-the-job communication skills, listening ranked at the
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